by Lisbeth Vest Armstrong, Chief Program Officer
Have you ever caught yourself using the words “client,” “resident,” or “consumer” to refer to a person we serve? I know I have. But, I’ve also come to realize that using such language can inadvertently set us apart from those for whom we so passionately advocate.
I’ve long understood that words are powerful. The words we use in everyday life express much more than just the concept we plan to deliver. Words matter…words can have meaning to others that we may or may not intend to convey.
I was once told by a nationally known self-advocate that in spite of Hammer’s philosophy, she noticed that we sometimes use less than dignified terms when referring to the men and women we serve. Self-advocates around the country are asking to be called “individuals” – NOT “clients,” “residents,” or “consumers.” I think we owe it to them to respect and understand their wishes.
My challenge to you is to hold each other accountable for the words we use. When you hear a staff member use the words “client,” “resident,” or “consumer,” kindly remind them instead to use the phrase “individual we serve.” I know that we are all working hard, and it may seem easier to go to that old familiar language. However, we, more than most, understand the dignity and respect owed to each individual we serve.