Job Title: Case Manager

Supervisor: Lead Case Manager, Director of CSS

Job Summary: The Case Manager is responsible for developing and implementing the Individual Service Plan/ Community Support Services Plan for the clients on his/her caseload. He/she will develop/utilize systems to ensure the program operations are smooth and efficient.  

The Case Manager will do the following:

• Ensure that Individuals have the opportunity to live in the communities as independently as possible.
• Develop positive relationships with the people being supported, their family members, support Staff, management team, consultants, and other service providers.
• Facilitate the Interdisciplinary Team in developing individualized program services and will insure that these services are provided as designed.
• Ensure that each individual program operates within the budget assigned.
• Follow all pertinent policies, regulations, and procedures, relating to the delivery of services and the general management of the organization.

TEAM PARTICIPATION

• Meet with the Program Director on a regular basis and keep Program Director advised of problems, ideas, or decisions when needed.

INTERNAL RELATIONSHIPS

• Communicate effectively and work cooperatively with individuals and their families.
• Interact with individuals in a supportive, caring manner and to assist them in developing positive self-concepts.
• Interact with other staff and departments in a professional manner.

EXTERNAL RELATIONSHIPS

• Maintain on-going contact and good working relationship with family members and advocates.
• Attend provider fairs, county meetings, etc. to meet and recruit new families and develop relationships as needed.
• Work closely with the county agencies to assure seamless provision of services.

QUALITY OF LIFE PROMOTION

• Advocate for any work toward the achievement of dreams, needs, and desires.
• Respond to individual’s needs when creating outcomes for the people we support.
• Provide advocacy to protect civil/legal rights and individual preferences.

TEACHABILITY/ATTITUDE

• Accepts responsibility and works with minimal direction.
• Initiates work individually when necessary.
• Accepts change quickly.
• Executes directions and plans received from supervisors and other designated personnel independent of personal likes and dislikes.
• Accepts constructive criticism and feedback from supervisors and other designated personnel.
• Shows enthusiasm for new program ideas and is willing to carry them out.
• Puts time and effort into improving performance in assigned areas of responsibility.
• Selects optimal solutions to problems.
• Responds with constructive activities after Program Director counseling and feedback.

POLICY AND PROCEDURES

• Absence and punctuality compare within the accepted standards.
• Adheres to guidelines and regulations.
• Adheres to schedules and plans.
• Keeps informed of changes in policies and procedures.
• Assists the Program Director in development of policies and procedures pertaining to the provision of services.

DOCUMENTATION SKILLS

• Demonstrates knowledge needed to implement program.
• Fully uses relevant technical skills.
• Writes detailed reports and completes other paperwork in a clear and useful manner.
• Processes paperwork promptly, accurately, and thoroughly with attention to detail.
• Uses proper grammar when writing.

CASE MANAGEMENT PROGRAM SERVICES

The Case Manager will facilitate the Interdisciplinary Team in development of an ISP/ CSSP to meet the individual’s needs.

The Case Manager will:

• Adhere to Rule 185 legislation.
• Complete annual outcome recommendations/revisions.
• Schedule and facilitate planning meetings.
• Complete Individual Service Plan/ Community Support Services Plan and distribute to IDT.
• Schedule or complete assessments necessary to ensure quality services and/or as requested by the IDT.
• Ensure that health and safety needs are being met or addressed through proper documentation.
• Ensure the annual completion of Risk Management Assessment Plan.
• Assist with the development of individual protocol\procedures.
• Be the primary contact during individual crisis, assist with crisis plan.
• Assist with admission/discharge/present placement evaluation.
• Coordinate provision of services.
• Respond to individuals’ needs when creating a program for the people we serve.
• Gather cost proposals to ensure service authorization.
• Process Case Manager Time spent records in a timely fashion for each individual.
• Complete Quality Assurance checks.

TIME MANAGEMENT/DUTY COMPLETION

• Completes work consistently and in a timely manner.
• Produces an adequate quantity of work.
• Shows foresight in recognizing problems in area of responsibility.
• Utilizes time effectively.
• Works a steady pace regardless of environmental pressures.
• Effectively prioritizes assignments to avoid crisis.

INTERPERSONAL COMMUNICATION

• Demonstrates skills in communicating with others in writing.
• Shows appropriate assertiveness in expressing and advocating points of view.
• Listens courteously to other’s ideas without interruption.
• Demonstrates ability to be diplomatic and tactful when working with others.
• Articulates ideas in a clear, concise manner.
• Practices active listening skills.

DECISION MAKING/JUDGMENT

• Presents recommendations that withstand critical examination.
• Considers relevant alternatives before making decisions.
• Evaluates the need to consult another source.
• Uses past experience to solve problems.
• Demonstrates the ability to quickly assess a situation, develop, and implement a sound action plan.

TRAINING

• Attend Case Manager meetings/trainings/All Staff meetings as required or requested, at least 40 hours of training per year.

BUDGET

• The Case Manager has the responsibility to ensure that the client is operating within the budget assigned.
• Ensure that cost proposals and service authorizations occur in a timely and accurate manner.
• Assist as needed in maintaining waiver eligibility (ensure that all necessary paperwork is in as needed.)

QUALIFICATIONS:

• Genuine sensitivity to and interest in people with Disabilities.
• Meets qualifications of the MN MERIT system.
• Meets current qualifications for QDDP.
• Supervisory experience preferred.
• Ability to interpret and utilize relevant test and assessment data, studies in the field of Disabilities, and other pertinent data.
• Ability to converse effectively with other professionals in the Disabilities field.
• Ability to communicate effectively both orally and in writing.
• Ability to think critically and problem solve.
• Ability to work effectively as a team member and to manage a team of Staff members.
• Valid driver’s license and driving record that meets the requirements of Hammer Residences insurance carrier.
• An automobile in good working order with seat belts that work.
• Personal background that does not include disqualifying criminal activity as outlined in DHS Rule 11 and Adult Foster Care licensing requirements. LSW preferred.

 Job Title: Career Coordinator (Medica)                                         

Supervisor: Lead Care Coordinator

Job Summary: The Care Coordinator is responsible for developing and implementing the Individual Service Plans for the clients on his/her caseload.  He/she will develop/utilize systems to ensure the program operations are smooth and efficient.

The Care Coordinator will do the following:

• Develop positive relationships with the people being supported, their family members, support Staff, management team, consultants, and other service providers.
• Facilitate the Interdisciplinary Team in developing individualized program services and will insure that these services are provided as designed.
• Follow all pertinent policies, regulations, and procedures, relating to the delivery of services and the general management of the organization.

DUTIES/RESPONSIBILITIES:

CARE COORDINATION PROGRAM SERVICES
The Care Coordinator will participate in the Interdisciplinary Team (individual, County Case Manager, Guardian, or legal representative, other team members as the individual feels necessary to their ongoing success) in development of a Care Plan to meet the individual’s needs.

The Care Coordinator will:

• Ensure the annual completion of Health Risk Management Assessment Plan.
• Complete annual assessment, care plan, and outcome recommendations/revisions.
• Update MMIS as indicated.
• Schedule and facilitate planning meetings.
• Facilitate annual physician visits for primary and preventative care. Communicate with physician as necessary to coordinate care options.
• Schedule or complete ongoing assessments as necessary to ensure quality services and/or as requested by the IDT.
• Ensure that health and safety needs are being met or addressed through proper documentation.
• Assist with the development of individual protocol\procedures.
• Be the primary contact during individual crisis, assist with crisis plan.
• Assist with admission/discharge/present placement evaluation as requested by team.
• Arrange and coordinate provision of services/ supports with other service providers, including County Case Managers.
• Assist in evaluating the effectiveness of the use of psychotropic medications.
• Respond to the individuals’ needs when creating a program for the people we serve.
• Process billing in a timely fashion for each individual.
• Complete Quality Assurance checks at least quarterly, in person or over the telephone.  Face to Face visits must happen at least annually.
• Assist the individual and their IDT in maximizing Informed Choices of services and control over services and supports.
• Monitor and record progress on outcomes in order to evaluate the adequacy of services and interventions.
• Assist the individual with health plan related issues as needed.  This could include referring member, family, or provider to the appropriate contact point within Medica.
• Coordinate primary care, including assisting a member locate the appropriate providers if needed.
• Educate member about good health practices, including wellness, and preventive activities.
• Participate in Performance Improvement Projects.
• Assist members in accessing resources and services beyond the Medical Assistance and Medicare Benefit sets including informal and quasi-formal supports.
• Annually conduct OBRA Level 1 screenings and convey and information obtained during the screenings to the local agency and send a copy to the nursing facility when needed.
• Complete the pre-admission screening and process when a community member enters the nursing facility.
• Inform members that they may qualify for services under the State’s Home and Community Based Services or Home Care Services and refer the enrollee to the county of residence for assistance.
• Ensure smooth transition of coordination of information between acute, sub-acute, rehabilitation, and nursing facilities and home and community based settings.
• Assist as needed in maintaining medical assistance eligibility (ensure that all necessary paperwork is in as needed.)
• Check that members are eligible in MN-ITS monthly.

TEAM PARTICIPATION

• Meet with the Care Coordination team and the Program Director on a regular basis and keep Program Director advised of problems, ideas, or decisions when needed.

INTERNAL RELATIONSHIPS

• Communicate effectively and work cooperatively with individuals and their teams.
• Interact with individuals in a supportive, caring manner and to assist them in developing positive self-concepts.
• Interact with other staff and departments in a professional manner.

EXTERNAL RELATIONSHIPS

• Maintain on-going contact and good working relationship with team members and advocates.
• Work closely with the county agencies to assure seamless provision of services.

QUALITY OF LIFE PROMOTION

• Advocate for any work toward the achievement of dreams, needs, and desires.
• Respond to individual’s needs when creating outcomes, with as much individual input as possible.
• Provide advocacy to protect civil/legal rights and individual preferences.

TEACHABILITY/ATTITUDE

• Accepts responsibility and works with minimal direction.
• Initiates work individually when necessary.
• Accepts change quickly.
• Executes directions and plans received from supervisors and other designated personnel independent of personal likes and dislikes.
• Accepts constructive criticism and feedback from supervisors and other designated personnel.
• Shows enthusiasm for new program ideas and is willing to carry them out.
• Puts time and effort into improving performance in assigned areas of responsibility.
• Selects optimal solutions to problems.
• Responds with constructive activities after Program Director counseling and feedback.

POLICY AND PROCEDURES

• Absence and punctuality compare within the accepted standards.
• Adheres to guidelines and regulations.
• Adheres to schedules and plans.
• Keeps informed of changes in policies and procedures.
• Assists the Program Director in development of policies and procedures pertaining to the provision of services.
• Follow’s Hammer’s annual training policy.

DOCUMENTATION SKILLS

• Demonstrates knowledge needed to implement program.
• Fully uses relevant technical skills.
• Writes detailed reports and completes other paperwork in a clear and useful manner.
• Processes paperwork promptly, accurately, and thoroughly with attention to detail.
• Use appropriate forms as indicated for task.
• Uses proper grammar when writing.
• Records accurate Case Notes in a timely fashion.

TIME MANAGEMENT/DUTY COMPLETION

• Completes work consistently and in a timely manner.
• Produces an adequate quantity of work.
• Shows foresight in recognizing problems in area of responsibility.
• Utilizes time effectively.
• Works a steady pace regardless of environmental pressures.
• Effectively prioritizes assignments to avoid crisis.

INTERPERSONAL COMMUNICATION

• Demonstrates skills in communicating with others in writing.
• Shows appropriate assertiveness in expressing and advocating points of view.
• Listens courteously to other’s ideas without interruption.
• Demonstrates ability to be diplomatic and tactful when working with others.
• Articulates ideas in a clear, concise manner.
• Practices active listening skills.

DECISION MAKING/JUDGMENT

• Presents recommendations that withstand critical examination.
• Considers relevant alternatives before making decisions.
• Evaluates the need to consult another source.
• Uses past experience to solve problems.
• Demonstrates the ability to quickly assess a situation, develop, and implement a sound action plan.

TRAINING    

• Follows Hammer’s Care Coordination training guidelines and obtains at least 40 hours of training per year.
• Attend Care Coordinator meetings/trainings/All Staff meetings as required or requested.
• Stay up to date with changes that relate to Medical Assistance benefits and program changes, Attend training programs conducted by DHS.  PIP collaborative, Medica, and other entities as needed.

QUALIFICATIONS:

• Care Coordinators must be a licensed Social Worker, or Registered Nurse.  (Certain Criteria may be approved by Hammer Residences and Medica that could waive these requirements in unusual circumstances.)
• Meets current qualifications for QMDD/ Designated Coordinator.
• Ability to interpret and utilize relevant test and assessment data, studies in the field of Developmental Disabilities, and other pertinent data.
• Ability to converse effectively with other professionals in the Disabilities field.
• Genuine sensitivity to and interest in people with Disabilities.
• Ability to communicate effectively both orally and in writing.
• Ability to think critically and problem solve.
• Ability to work effectively as a team member and to work well with a dynamic team of Staff members.
• Valid driver’s license and driving record that meets the requirements of Hammer Residences insurance carrier.
• An automobile in good working order with seat belts that work.
• Personal background that does not include disqualifying criminal activity as outlined in DHS Rule 11 and Adult Foster Care licensing requirements.

Job Title: Lead Case Manager                              

Supervisor: Director of Customized Support Services

The Case Manager is responsible for developing and implementing the Individual Service Plans for the clients on his/her caseload.  He/she will develop/utilize systems to ensure the program operations are smooth and efficient.

The Case Manager will do the following:

• Develop positive relationships with the people being supported, their family members, support Staff, management team, consultants, and other service providers.
• Facilitate the Interdisciplinary Team in developing individualized program services and will ensure that these services are provided as designed.
• Ensure that each individual program operates within the budget assigned.
• Follow all pertinent policies, regulations, and procedures, relating to the delivery of services and the general management of the organization.

DUTIES/RESPONSIBILITIES:

TEAM PARTICIPATION

• Meet with the Program Director on a regular basis and keep Program Director advised of problems, ideas, or decisions when needed.

INTERNAL RELATIONSHIPS

• Communicate effectively and work cooperatively with individuals and their families.
• Interact with individuals in a supportive, caring manner and to assist them in developing positive self-concepts.
• Interact with other staff and departments in a professional manner.

EXTERNAL RELATIONSHIPS

• Maintain on-going contact and good working relationship with family members and advocates.
• Attend provider fairs, county meetings, etc. to meet and recruit new families and develop relationships as needed.
• Work closely with the county agencies to assure seamless provision of services.
• Work closely with Fiscal Support Entities to monitor individual’s plans.

QUALITY OF LIFE PROMOTION

• Advocate for any work toward the achievement of dreams, needs, and desires.
• Respond to individual’s needs when creating outcomes for the people we support.
• Provide advocacy to protect civil/legal rights and individual preferences.

TEACHABILITY/ATTITUDE

• Accepts responsibility and works with minimal direction.
• Initiates work individually when necessary.
• Accepts change quickly.
• Executes directions and plans received from supervisors and other designated personnel independent of personal likes and dislikes.
• Accepts constructive criticism and feedback from supervisors and other designated personnel.
• Shows enthusiasm for new program ideas and is willing to carry them out.
• Puts time and effort into improving performance in assigned areas of responsibility.
• Selects optimal solutions to problems.
• Responds with constructive activities after Program Director counseling and feedback.

POLICY AND PROCEDURES

• Absence and punctuality compare within the accepted standards.
• Adheres to guidelines and regulations.
• Adheres to schedules and plans.
• Keeps informed of changes in policies and procedures.
• Assists the Program Director in development of policies and procedures pertaining to the provision of services.

DOCUMENTATION SKILLS

• Demonstrates knowledge needed to implement program.
• Fully uses relevant technical skills.
• Writes detailed reports and completes other paperwork in a clear and useful manner.
• Processes paperwork promptly, accurately, and thoroughly with attention to detail.
• Uses proper grammar when writing.

CASE MANAGEMENT PROGRAM SERVICES

The Case Manager will facilitate the Interdisciplinary Team in development of an ISP to meet the individual’s needs. 

The Case Manager will:

• Adhere to Rule 185 legislation.
• Complete annual outcome recommendations/revisions.
• Schedule and facilitate planning meetings.
• Complete Individual Service Plan and distribute to IDT.
• Schedule or complete assessments necessary to ensure quality services and/or as requested by the IDT.
• Ensure that health and safety needs are being met or addressed through proper documentation.
• Ensure the annual completion of Community Support Plan/ Individual Support Plan/Risk Management Assessment Plan.
• Assist with the development of individual protocol\procedures.
• Be the primary contact during individual crisis, assist with crisis plan.
• Assist with admission/discharge/present placement evaluation.
• Coordinate provision of services.
• Assist in evaluating the effectiveness of the use of psychotropic medications.
• Respond to individuals’ needs when creating a program for the people we serve.
• Gather cost proposals to ensure service authorization.
• Process billing in a timely fashion for each individual.
• Complete Quality Assurance checks.
• The Case Manager has the responsibility to ensure that the client is operating within the budget assigned.
• Ensure that cost proposals and service authorizations occur in a timely and accurate manner.
• Assist as needed in maintaining waiver eligibility (ensure that all necessary paperwork is in as needed.)
• Authorize Services and support

STAFF SUPERVISION

The Lead Case Manager supervises Case Managers in all aspects of their job performance; by coaching them regarding their performance, conducting formal performance reviews, monitoring the completion of their responsibilities, and assisting them in resolving programming and interpersonal issues.  In addition the Lead Case Manager will:

• Set an agenda and facilitate staff team meetings on a regular basis.
• Complete staff request and submit to the appropriate person and maintain contact with that person.
• Receive calls during unscheduled times.
• Ensure staffs follow through on Calling in Sick protocol.
• Write staff leaving/open positions memo.
• Assist Program Director with hiring.
• Complete payroll and maintain records.
• Ensure quality is maintained (files, timely member reviews, client lists)
• Other tasks as assigned by Program Director relevant to Case Manager.

STAFF TRAINING    

• Complete orientation of new staff to using the orientation checklist.
• Work alongside newly hired staff members for as many hours as needed train the new employee/support staff.
• Conduct on-going training as needed.
• Discuss protocols with all staff.
• Oversee training hours for Case Managers.
• Attend meetings/trainings/All Staffs.

TIME MANAGEMENT/DUTY COMPLETION

• Completes work consistently and in a timely manner.
• Produces an adequate quantity of work.
• Shows foresight in recognizing problems in area of responsibility.
• Utilizes time effectively.
• Works a steady pace regardless of environmental pressures.
• Effectively prioritizes assignments to avoid crisis.

INTERPERSONAL COMMUNICATION

• Demonstrates skills in communicating with others in writing.
• Shows appropriate assertiveness in expressing and advocating points of view.
• Listens courteously to other’s ideas without interruption.
• Demonstrates ability to be diplomatic and tactful when working with others.
• Articulates ideas in a clear, concise manner.
• Practices active listening skills.

DECISION MAKING/JUDGMENT

• Presents recommendations that withstand critical examination.
• Considers relevant alternatives before making decisions.
• Evaluates the need to consult another source.
• Uses past experience to solve problems.
• Demonstrates the ability to quickly assess a situation, develop, and implement a sound action plan.

TRAINING

• Attend Case Manager meetings/trainings/All Staff meetings as required or requested.
• The Case Manager will complete other duties as assigned e.g. join task forces, present at an All Staff, write articles for the Hammer Discovery newsletter or to the Board of Directors.

QUALIFICATIONS

• Meets current qualifications for QMRP.
• Supervisory experience preferred.
• Ability to interpret and utilize relevant test and assessment data, studies in the field of Developmental Disabilities, and other pertinent data.
• Ability to converse effectively with other professionals in the Developmental Disabilities field.
• Genuine sensitivity to and interest in people with Developmental Disabilities.
• Ability to communicate effectively both orally and in writing.
• Ability to think critically and problem solve.
• Ability to work effectively as a team member and to manage a team of Staff members.
• Valid driver’s license and driving record that meets the requirements of Hammer Residences insurance carrier.
• An automobile in good working order with seat belts that work.
• Personal background that does not include disqualifying criminal activity as outlined in DHS Rule 11 and Adult Foster Care licensing requirements.

Job Title: Lead Care Coordinator

Supervisor: Director of Customized Support Services

Job Summary: The Care Coordinator is responsible for developing and implementing the Individual Service Plans for the clients on his/her caseload.  He/she will develop/utilize systems to ensure the program operations are smooth and efficient. The Care Coordinator will do the following:

• Develop positive relationships with the people being supported, their family members, support Staff, management team, consultants, and other service providers.
• Facilitate the Interdisciplinary Team in developing individualized program services and will ensure that these services are provided as designed.
• Follow all pertinent policies, regulations, and procedures, relating to the delivery of services and the general management of the organization.

DUTIES/RESPONSIBILITIES:

CARE COORDINATION PROGRAM SERVICES

The Care Coordinator will participate in the Interdisciplinary Team (individual, County Case Manager, Guardian, or legal representative, other team members as the individual feels necessary to their ongoing success) in development of a Care Plan to meet the individual’s needs.  The Care Coordinator will:

• Ensure the annual completion of Health Risk Management Assessment Plan.
• Complete annual assessment, care plan, and outcome recommendations/revisions.
• Update MMIS as indicated.
• Schedule and facilitate planning meetings.
• Facilitate annual physician visits for primary and preventative care.  Communicate with physician as necessary to coordinate care options. 
• Schedule or complete ongoing assessments as necessary to ensure quality services and/or as requested by the IDT.
• Ensure that health and safety needs are being met or addressed through proper documentation. 
• Assist with the development of individual protocol\procedures.
• Be the primary contact during individual crisis, assist with crisis plan.
• Assist with admission/discharge/present placement evaluation as requested by team.
• Arrange and coordinate provision of services/ supports with other service providers, including County Case Managers.
• Assist in evaluating the effectiveness of the use of psychotropic medications.
• Respond to the individuals’ needs when creating a program for the people we serve.
• Process billing in a timely fashion for each individual. 
• Complete Quality Assurance checks at least quarterly, in person or over the telephone.  Face to Face visits must happen at least annually.   
• Assist the individual and their IDT in maximizing Informed Choices of services and control over services and supports. 
• Monitor and record progress on outcomes in order to evaluate the adequacy of services and interventions. 
• Assist the individual with health plan related issues as needed.  This could include referring member, family, or provider to the appropriate contact point within Medica. 
• Coordinate primary care, including assisting a member locate the appropriate providers if needed. 
• Educate member about good health practices, including wellness, and preventive activities. 
• Participate in Performance Improvement Projects. 
• Assist members in accessing resources and services beyond the Medical Assistance and Medicare Benefit sets including informal and quasi-formal supports. 
• Annually conduct OBRA Level 1 screenings and convey and information obtained during the screenings to the local agency and send a copy to the nursing facility when needed. 
• Complete the pre-admission screening and process when a community member enters the nursing facility. 
• Inform members that they may qualify for services under the State’s Home and Community Based Services or Home Care Services and refer the enrollee to the county of residence for assistance. 
• Ensure smooth transition of coordination of information between acute, sub-acute, rehabilitation, and nursing facilities and home and community based settings. 
• Assist as needed in maintaining medical assistance eligibility (ensure that all necessary paperwork is in as needed.) 
• Check that members are eligible in MN-ITS monthly. 

TEAM PARTICIPATION

• Meet with the Care Coordination team and the Program Director on a regular basis and keep Program Director advised of problems, ideas, or decisions when needed.

INTERNAL RELATIONSHIPS

• Communicate effectively and work cooperatively with individuals and their teams.
• Interact with individuals in a supportive, caring manner and to assist them in developing positive self-concepts.
• Interact with other staff and departments in a professional manner. 

EXTERNAL RELATIONSHIPS

• Maintain on-going contact and good working relationship with team members and advocates.
• Work closely with the county agencies to assure seamless provision of services.

QUALITY OF LIFE PROMOTION

• Advocate for any work toward the achievement of dreams, needs, and desires.
• Respond to individual’s needs when creating outcomes, with as much individual input as possible.
• Provide advocacy to protect civil/legal rights and individual preferences.

TEACHABILITY/ATTITUDE

• Accepts responsibility and works with minimal direction.
• Initiates work individually when necessary.
• Accepts change quickly.
• Executes directions and plans received from supervisors and other designated personnel independent of personal likes and dislikes.
• Accepts constructive criticism and feedback from supervisors and other designated personnel.
• Shows enthusiasm for new program ideas and is willing to carry them out.
• Puts time and effort into improving performance in assigned areas of responsibility.
• Selects optimal solutions to problems.
• Responds with constructive activities after Program Director counseling and feedback.

POLICY AND PROCEDURES

• Absence and punctuality compare within the accepted standards.
• Adheres to guidelines and regulations.
• Adheres to schedules and plans.
• Keeps informed of changes in policies and procedures.
• Assists the Program Director in development of policies and procedures pertaining to the provision of services.
• Follow’s Hammer’s annual training policy.

DOCUMENTATION SKILLS

• Demonstrates knowledge needed to implement program.
• Fully uses relevant technical skills.
• Writes detailed reports and completes other paperwork in a clear and useful manner.
• Processes paperwork promptly, accurately, and thoroughly with attention to detail.
• Use appropriate forms as indicated for task. 
• Uses proper grammar when writing.
• Records accurate Case Notes in a timely fashion. 

TIME MANAGEMENT/DUTY COMPLETION

• Completes work consistently and in a timely manner.
• Produces an adequate quantity of work.
• Shows foresight in recognizing problems in area of responsibility.
• Utilizes time effectively.
• Works a steady pace regardless of environmental pressures.
• Effectively prioritizes assignments to avoid crisis.

INTERPERSONAL COMMUNICATION

• Demonstrates skills in communicating with others in writing.
• Shows appropriate assertiveness in expressing and advocating points of view.
• Listens courteously to other’s ideas without interruption.
• Demonstrates ability to be diplomatic and tactful when working with others.
• Articulates ideas in a clear, concise manner.
• Practices active listening skills.

DECISION MAKING/JUDGMENT

• Presents recommendations that withstand critical examination.
• Considers relevant alternatives before making decisions.
• Evaluates the need to consult another source.
• Uses past experience to solve problems.
• Demonstrates the ability to quickly assess a situation, develop, and implement a sound action plan.

TRAINING    

• Follows Hammer’s Care Coordination training guidelines and obtains at least 40 hours of training per year. 
• Attend Care Coordinator meetings/trainings/All Staff meetings as required or requested.
• Stay up to date with changes that relate to Medical Assistance benefits and program changes, Attend training programs conducted by DHS.  PIP collaborative, Medica, and other entities as needed. 

STAFF SUPERVISION

The Lead Care Coordinator supervises Care Coordinators in all aspects of their job performance; by coaching them regarding their performance, conducting formal performance reviews, monitoring the completion of their responsibilities, and assisting them in resolving programming and interpersonal issues. In addition the Lead Care Coordinator will:

• Set an agenda and facilitate staff team meetings on a regular basis.
• Complete staff request and submit to the appropriate person and maintain contact with that person.
• Receive calls during unscheduled times.
• Ensure staffs follow through on Calling in Sick protocol.
• Write staff leaving/open positions memo.
• Assist Program Director with hiring.
• Complete payroll and maintain records. 
• Ensure quality is maintained (files, timely member reviews, member lists)
• Other tasks as assigned by Program Director relevant to Care Coordination.        

STAFF TRAINING    

• Complete orientation of new staff to using the orientation checklist.
• Work alongside newly hired staff members for as many hours as needed train the new employee/support staff.
• Conduct on-going training as needed.
• Discuss protocols with all staff.
• Oversee training hours for Care Coordinators.
• Attend meetings/trainings/All Staffs.

QUALIFICATIONS:

• Care Coordinators must be a licensed Social Worker, or Registered Nurse.  (Certain Criteria may be approved by Hammer Residences and Medica that could waive these requirements in unusual circumstances.)
• Previous supervisory experience is preferred. 
• Meets current qualifications for QMDD/ Designated Coordinator.
• Ability to interpret and utilize relevant test and assessment data, studies in the field of Developmental Disabilities, and other pertinent data.
• Ability to converse effectively with other professionals in the Disabilities field.
• Genuine sensitivity to and interest in people with Disabilities.
• Ability to communicate effectively both orally and in writing.
• Ability to think critically and problem solve.
• Ability to work effectively as a team member and to work well with a dynamic team of Staff members.
• Valid driver’s license and driving record that meets the requirements of Hammer Residences insurance carrier.
• An automobile in good working order with seat belts that work.
• Personal background that does not include disqualifying criminal activity as outlined in DHS Rule 11 and Adult Foster Care licensing requirements.

Position Title: Customized Support Services (CSS) Director

Reports to: CEO

Job Description

The Director of Customized Support Services oversees operation of the Customized Support Services Department Programs, including Contracted Case Management, Contracted Health Care Coordination and Consumer Directed Community Supports Case Management.

The Director of Customized Support Services supervises CSS staff, maintaining frequent contact for coaching, monitoring completion of responsibilities and helping resolve issues.

The Director of Customized Support Services will ensure that program services are developed for the people being served by CSS staff members and that all services and activities comply with licensing regulations and with Hammer’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations.

Essential Functions

Provide supervisory oversight, technical guidance and advice to staff

• Supervises CSS staff in all aspects of their job performance by coaching them regarding their performance, conducting formal performance reviews, monitoring the completion of their responsibilities, and assisting them in resolving programming and staffing issues.
• Ensure that current and new personnel complete training; provide orientation according to Hammer practices.
• Select staff, assign and review work, schedule and confirm payroll hours. Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.
• Conduct staff meeting; review plans and reports to ensure quality.
• Respond to emergencies and report accidents and injuries.

Monitor the delivery of services

• Pursues resolution to grievances of those being served.
• Acts to protect civil and legal rights of those being served.
• Assists CSS staff in handling crises, including follow-up with outside agencies. In the absence of the CSS staff, the Director will manage these crises and develops a plan of action to resolve it.
• Supports CSS staff at special meetings pertaining to individuals being served.
• Assists the CSS staff in providing information to external auditors.
• Attends management team meetings and work with this team to plan general program services and facility operation.
• Meets with the Chief Financial Officer to develop the budget. Maintain operating budget, authorize expenses.
• Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly.

Job Specifications

• Must be a Licensed Social Worker.
• Requires relevant education and experience to work independently.  Bachelor’s degree in a social service-related field from an accredited college or university. Social service-related fields would include, but not be limited to, Education, Special Education, Psychology, Social Work, and Sociology.
• At least two years of experience in the field of disability services. The Director of Customized Support Services must be knowledgeable about disabilities, and be able to utilize new developments in the field.
• At least two years of supervisory experience preferred. Demonstrate rational, objective decision-making. The Director of Customized Support Services must work effectively with the management team, support staff, consultants, and other service providers and interact with the community for the purpose of public relations.
• Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.
• Ability to interpret and manage a budget.
• Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines.
• Demonstrate a strong commitment to collaboration with supervisor, team members, families and external stakeholders. Requires ability to work with people of different abilities, ages, cultures and ethnicities.
• Requires a valid driver’s license, personal auto and driving record that meets Hammer’s insurance requirements. Must receive a MN DHS Background study clearance.
• Requires frequent participation in repetitive activities including working several hours at a time with a keyboard and monitor and laptop computer.

This job description assigns essential functions.  It does not restrict the tasks an individual in this position might be asked to perform or all qualifications that may be required now or in the future.